Company Information
Thank you for taking the time for reviewing our online catalog. Our products are made by Amish folk, who prefer to live the simple life. Kilmer's was formed in 1999 and began to sell online in January 2000 (which makes us "middle age" in internet years). The Amish craftesmen are friends of ours, whom we have known for years. We at Kilmer's started as a hobby trying to sell a few swings for an Amish friend - the hobby got a bit out of hand.

Our Amish crafted outdoor furniture is made in an Amish communities located outside of St. Ignatius in Western Montana. All our products are made in Amish owned, Amish run shops, and all the workmanship is done with an eye towards quality. A great deal of pride and workmanship truly goes in each piece that is produced. The woodworkers who produce our furniture & gazebos come from a long line of hard working, simple folk, who strive to produce quality affordable furniture. We stress the workmanship as Amish crafted, as this truely means quality. We do not sell any items that are not Amish crafted. Everything we sell is made in the USA.

The most frequently asked question is "why are our prices affordable?" Frankly, we buy the cedar directly from a local cedar mill, and our products comes directly from Amish workshops to you - our products aren't warehoused and shipped 2 or 3 times in the process. The prices are a not set to gouge our buyers, but at fair market value.
Email: It is always best to contact us by email at through the Amazon network. Our office hours are very limited , emailing is prefered

Damaged Orders ? Please email us through the Amazon network for the best response. Please include a brief description of what is wrong, so that we can promptly fix the problem or attach a photo. We do need to document for Amazon what is wrong or right, which is why we are stressing email notification. Amazon offers 24/7 customer service through their help tab on the top of Amazon's front page.

PAYMENT: Credit cards are made through the Amazon network. Payment can also be made by mail to the Kilmer Creek - please send only Money Orders or Checks. Checks need to be cleared (which can take 7-10 days) before any product will be shipped. 

SALES TAX: Effective July 1, 2008 - Washington State Residents pay Sales Tax based on their delivery address. The maximum is currently 9.6 %. Under current federal law, internet sales are currently exempt from sales tax, unless the business has a physical presence in the state in which they must collect tax (we are based in Washington State). 
Our office mailing address: Kilmer Creek LLC
                                       15021 Manor Way
                                       Lynnwood, WA 98087
We do not warehouse items at our office.
All products are shipped directly from Montana.
GUARANTEE: We guarantee all of our workmanship and will replace any piece that is damaged during shipping. Our items are hand crafted, not mass produced. All our items are produced in the USA by Amish craftsmen.

FURNITURE SHIPPING and INSURANCE: We ship UPS ground, and all of our furniture is therefore covered by UPS insurance. WE SHIP ONLY IN THE CONTINENTAL UNITED STATES - not to Alaska, Hawaii nor outlying US territories. We do not export our products. Claims will be handled promptly.

Please be advised that it may take up to 5 days before an order is shipped. Most of our furniture products are shipped within 2 business days. UPS ground normally takes takes an additonal 4-6 business days to reach most of the continental US - which means that on weekends there is no business activity.

GAZEBO SHIPPING and INSURANCE: Our gazebos are shipped by common carrier (a trucking company) and fully insured. OUR PRICES INCLUDE SHIPPING. We make every effort to ship our the gazebos as soon as possible and will give our customers a fairly accurate timeframe. We strive to get the gazebos out of our shops within 3 weeks, but at peak times we may need up to 6 weeks (including delivery) before you will receive the gazebo. You the customer are always informed of our current timeline - please email a request.

WE SHIP ONLY IN THE CONTINENTAL UNITED STATES - not to Alaska, Hawaii nor outlying US territories. We do not export our products.


RETURNS: Unfortunately, as all items come directly out of private workshops, we will only replace damaged items or componets due to shipping. The Amish never return any item because they don't like the color or style, but will make it a thoughtful gift to another. Shipping is relatively expensive, making returns impractical. We will also replace slats or componets if the buyer believes something isn't quite right when he receives their order. If you really do not like the item, and have not assembled it - we will accept a return, but you (the buyer) must pay for the shipping.

Kilmer Creek website: copywrite 2003-2008. All rights reserved. No photos may be used commercially without written permission.



PRIVACY POLICY:

This privacy notice discloses the privacy practices for www.kilmercreek.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 
© 2014 Kilmer Creek LLC. All Rights Reserved.